Terms & Conditions

By using our website to book a service, you acknowledge and agree to abide by the following terms and conditions. If you do not agree with these terms and conditions, we recommend that you refrain from booking a service with us.

Booking Confirmation

Booking a service online does not guarantee an immediate reservation. Upon receiving your booking request, we will contact you by email, phone, or text to confirm the availability and finalize the booking.

Right to Refuse Service

We reserve the right to deny or terminate service in situations involving safety concerns, inappropriate or uncomfortable environments, the presence of weapons on-premises, severe clutter, or disconnected utilities (such as electricity, heat in cold temperatures, and water).

In certain circumstances, our providers may choose to leave a home that is in an extremely unsanitary condition or if they feel unsafe or threatened. If a cleaning request is deemed unreasonable, the cleaners may refuse service on the spot, and a cancellation fee will be charged.

Cancellations and Rescheduling

To ensure the consistency and reliability of our services, we kindly ask for a minimum of 48 hours notice for cancellations or rescheduling. Failure to provide adequate notice within this timeframe may result in a 50% charge of your appointment cost. In the event of a cancellation with less than 24 hours notice or if our team is unable to access your home, the full value of the service will be charged to the credit card on file. Your understanding and cooperation are greatly appreciated as we strive to maintain the quality and efficiency of our cleaning services.

Service Fees

Our quotes are based on our years of experience; however, the actual condition of the house may warrant adjustments to the price. In such cases, we will contact you to inform you of any changes before proceeding with the service.

We reserve the right to re-evaluate rates based on the scope of work required to meet our client's standards. We will communicate any price or service revisions to the client if there is a significant difference in cleaning time.

Payments

Payments can be made by credit card or E-transfer. Credit cards will not be charged until after the appointment is completed. To secure reservations by E-transfer, payments must be paid 50% on the date of the booking & 50% on completion of the job.

Refund Policy

We do not offer refunds as we strive to provide our clients with the best possible service. If any issues arise, please contact us within 24 hours, and we will correct any errors at no additional charge.

Cleaning Providers

Our cleaning providers have undergone thorough vetting before joining our team. We take pride in selecting providers with integrity, ensuring accountability in all our services.

Add-on Services

Additional services such as heavy-duty cleaning, pet hair removal, Interior appliance cleaning(oven, fridge/freezer), cleaning of the inside cabinets and drawers, washing/wiping down window blinds, interior window washing, washing walls (living area, kitchen, bedroom, etc.), tile and grout cleaning, garage, patio/balcony, washing dishes, laundry(wash and fold), decluttering/organization and steamed carpet cleaning are available at an extra charge. Please let us know in advance if you'd like to add any of these services to your booking.

Pets

While we work around pets, we request that indoor activity is limited during the cleaning process for efficiency and safety reasons. In cases where pets become anxious or present safety concerns, we reserve the right to remove our providers from your home.

Cleaning Day Preparation

The quoted cleaning price is based on the cleaners' efficiency and focus on cleaning tasks. We kindly ask that you take a few minutes to tidy up the areas to be cleaned, such as floors, countertops, and tabletops. This ensures easy access for our cleaners to deliver optimal results. Failure to do so can result in additional charges.

Use of Homeowners Vacuum

If you wish to use your vacuum, we will not accept any liability for damage to the unit. We are not responsible for the maintenance or repairs of homeowner-provided vacuums.

Items We Cannot Clean

Mold removal is a specialized service, and we cannot be liable for any mold-related risks in clients' homes. We also cannot clean hoarding homes or areas containing animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excretions.

Unreachable Areas & Heavy items

For safety and liability reasons, our providers cannot climb higher than a step stool or work outside your home. Additionally, cleaners cannot move objects weighing more than 35 pounds. If you need to clean behind heavy objects, please move them before our cleaners arrive.

Breakage/Damage & Loss Policy

While rare, the possibility of breakage or damage exists during cleaning. Our providers exercise reasonable care, and all providers carry insurance for damage or breakage caused by them. We are not liable for damage caused by normal wear and tear, improper installation of items, or undisclosed fragile items.

Rate Adjustments

Rate adjustments may be made at any time if changes occur in the frequency of scheduled services, home, or living situation (e.g., remodel, change of address, number of people in the home, significant addition of furniture). Any annual rate increase will not exceed 10% of the client's current rate.

Lockouts

To ensure smooth service, please make sure to provide access to our cleaning providers on the scheduled service day. If our team is locked out, we will make every effort to contact you to arrange entry. If we cannot reach you within 30 minutes of arrival, the scheduled cleaning will be skipped, and you will be charged the full value of the cleaning.

Alarm

If your home has a security system, please ensure it is off or provide us with the code and usage instructions. Failure to do so may result in a lockout charge.

Recurring Service Discounts

Recurring service discounts begin after the first cleaning session. If you skip cleanings and reduce the frequency of your scheduled cleanings, your price will be adjusted accordingly.

Non-Solicitation of Snappy Clean Providers

As our customers, we ask that you agree not to solicit or hire any of our providers to work directly for you. Our professional cleaners are vetted, background checked, and have experience as cleaners. Significant time, resources & money are invested in each new provider before we allow them to enter our customer’s homes.

House Key/Key Release

Upon termination/cancellation of services, Snappy Clean shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

Cleaners Arrival Window

To maintain low prices and avoid trip fees, we schedule cleanings to minimize drive time. While we strive to accommodate specific time requests, we cannot guarantee precise arrival times due to unforeseen circumstances such as traffic jams, weather conditions, or mechanical issues. Cleanings are generally scheduled between 8:00 am and 5:00 pm. If we are running late, we will contact you via call or text.

Holidays

Snappy Clean does not do stat holiday visits. If your scheduled day falls on a state holiday, we will contact you to reschedule.

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Snappy Clean will not be held liable for any damages or theft to the client’s home.

Governing Law

Any claim relating to the Snappy Clean website shall be governed by the laws of the Province of Alberta without regard to its conflict of law provisions.

We have made every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.

Snappy Clean reserves the right to change these terms & conditions at any time without prior notice.